At DS Gupta Company, we are committed to delivering your orders safely and on time through reliable logistics partners. This Shipping Policy explains how orders are processed, shipped, and delivered.
📦 Order Processing
- All orders are processed within 24–48 business hours after order confirmation
- Orders placed on Sundays or public holidays are processed on the next working day
- Once dispatched, tracking details are shared via email or SMS (if applicable)
🚚 Shipping & Delivery Timeline
- We currently ship across India
- Estimated delivery time: 3–7 business days, depending on the delivery location
- Delivery timelines may vary due to courier operations, weather conditions, or unforeseen circumstances
💰 Shipping Charges
Shipping charges, if any, are non-refundable
Free Shipping on orders above ₹999
Orders below ₹999 may attract a flat shipping charge, which will be clearly shown at checkout
📍 Delivery Address Responsibility
- Customers must provide a complete and accurate shipping address
- DS Gupta Company is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer
📦 Packaging & Handling
- All products are packed under hygienic and secure conditions
- We ensure proper packaging to minimize the risk of damage or leakage during transit
🔄 Damaged / Incorrect Orders
If you receive:
- A damaged, leaked, or incorrect product
Please contact us within 48 hours of delivery with clear images or video proof.
Such cases are handled strictly as per our Return & Refund Policy.
🚫 Failed Delivery / Returned Shipments
- If an order is returned due to incorrect address, unavailability of the customer, or refusal to accept delivery, re-shipping charges may apply
- Refunds, if applicable, will be processed after deducting shipping and handling charges
📞 Contact Information
For any shipping-related questions, please contact us:
Email: dsgupta9691@gmail.com
Phone: +91-XXXXXXXXXX
By placing an order, you agree to our Shipping Policy, Terms & Conditions, and other applicable policies.